Profile 

• Our Values
• Our People
• Properties
• Performance
• Accreditation
• Industry Membership
  

Our Values

Professionalism - Decisions being made honestly and ethically
Customer Focused - Commitment to service
Efficiency - Do the basics really well and use best practice business systems
Innovation - Look to the future and seek to add value
Empathy - Understand the position of clients and deliver housing services on a fair and consistent basis.

Our People

Led by a Chief Executive Officer, BHL's staff team is skilled in property, tenancy and asset management.

Properties

Bridge Housing manages 1300 properties housing 2400 tenants and their families:

• 572 properties leased from the private rental market
• 500 properties leased from the Housing NSW and
  
• 152 properties managed through our fee for service program on behalf of other organisations including the Waverley Affordable Housing Program
  

A further 68 properties are provided through through other Housing NSW programs:

• Social Housing Subsidy Program (SHSP). SHSP properties are targeted to working households, who are generally on higher incomes than tenants in Bridge Housing's general housing program; and
• Home Purchase Assistance
• Redevelopment program

Performance 

Bridge Housing was awarded a Class 1 Registration by the NSW Registrar of Community Housing on 5 February 2010 under the NSW Housing Act 2001 and the Housing Regulation 2009. Our Registration Number is R0672090625.

Housing Associations are assessed under 8 performanace areas:

1. Fairness and Resident Satisfaction
2. Sustainable Tenancies and Communities
3. Asset Management
4. Sound Governance
5. Standards of Probity
6. Protection of Government Investment
7. Efficient and Competitive Delivery of Community Housing
8. Development Projects

All Housing Associations receiving funding from the Community Housing Division in Housing NSW are required to be registered and subject to Housing Regulation 2009. This enables Housing NSW to monitor and regulate the sector.

Accreditation

Bridge Housing undergoes voluntary Accreditation every three years. Accreditation assesses the quality of our policies, practices and processes. Housing providers are assessed against the seven National Community Housing Standards. These are:

1. Tenancy Management
2. Asset Management
3. Tenants Rights and Participation
4. Working with the Community
5. Governance and Organisational Management
6. Management Systems
7. Human Resources Management

Bridge Housing achieved full three year accreditation in 2000, 2003 and has been re-accredited in 2008.

Industry Membership

Bridge Housing is a member of the NSW Federation of Housing Associations. The Federation is the peak industry organisation of Housing Associations in NSW. Bridge is also a member of the Community Housing Federation of Australia

^ Back to the Top