We want to improve the lives of our residents and communities by delivering services, programs and initiatives that work. We are committed to using the latest research, data and information to come up with new and innovative ways of the solving problems that matter.

Our evidence-based approach

We put our residents and communities at the heart of everything we do and know that a safe, secure and affordable home is key to living a healthy and happy life.

This Wellbeing Approach underpins our service delivery and our approach to tenancy management. Learn more.

Our tenant outcome framework – The Difference We Make – helps us to measure our impact so that we can make good decisions about how to improve our services and where to focus our resources.

You can find out more, including examples of our work, on our Service Innovation Initiatives page.

The Difference We Make

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