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Tenant Survey

Bridge Housing conducted its most recent Tenant and Wellbeing Survey in 2017 to find out what tenants are happy about and what they are not so happy about.

Overall the survey shows a tenant community that is satisfied with their lives, educated and capable, and positive about the difference that living in their Bridge Housing home and our services make. Learn more:

Key results

Overall

  • 84% of tenants are satisfied overall with our services.
  • 82% of tenants are satisfied or very satisfied with their lives overall (12% neutral, 6% dissatisfied)

House and Home

  • 88% of tenants agree that their Bridge Housing home provides security and stability in their lives.
  • 83% of tenants feel their life has improved overall since living in a Bridge Housing home (stayed the same 13%, declined 4%).
  • 86% of tenants are satisfied or very satisfied with the condition of their property.
  • 70% of tenants agree that Bridge provides information or help to get the services they need (25% neutral, 5% disagree).

Health and Safety

  • 87% of tenants feel safe in their homes.
  • 88% of tenants feel safe in their neighbourhood.
  • 86% of tenants agree that Bridge Housing has provided them with a healthy environment to live in.
  • 87% of tenants agree that living in their Bridge Housing home helps overall with their health and wellbeing.

Social and Community

  • 82% of tenants agree that living in their home helps them do the things that give their life meaning.
  • Tenants find meaning in their lives through a range of activities. The top three activities are:
    - 66% family and/or social connections
    38% religion
    - 28% creative activities
  • 78% of tenants agree that living in their home helps them connect with their family friends and community (neutral 19%, disagree 6%)

Work Learning and Financial Wellbeing

  • 45% of tenants working or looking for work feel their study or work situation has improved since living in a Bridge property.
  • 53% of tenants have a university or vocational/TAFE education (compared with 48% Greater Sydney population aged 16 and over)* 
  • 25% of tenants say someone in their household volunteers.

Source: Australian Bureau of Statistics

About the survey

Bridge Housing conducts a tenant survey every two years. We use the findings to get to know our tenants, improve our services and make sure we are working with the organisations from which tenants need support.

This year we sent the survey in January, with a total of 45% of tenants responding.  This is a great response rate and we would like to thank everyone who took the time to fill in the survey.

How can we improve?

The 2017 survey shows there is a small proportion of tenants who feel disconnected, unsatisfied with their lives, and who don’t feel confident about managing their affairs.

We need to ensure we are reaching these tenants and linking them to the support services they need.

The survey also identified the areas for our improvement:

  • Satisfaction with tenant rights being upheld: A fall from 81% in 2015 to 77% in 2017.
  • Tenant views influencing our decision making: A fall in the perception that tenant views influence our decision making from 65% to 60%.
  • Complaints handling: While we need to improve in this area there is also some good news. Overall dissatisfaction has reduced from 32% in 2015 to 13% in 2017 - a marked improvement.

Next steps

With every survey we make a plan of action to continue our good work and address areas of concern. We talk to staff and tenants to find out more about what we could do to improve our services.

If you would like to get involved please ring our community development Officer Ha Nguyen on 8324 0851 or email h.nguyen@bridgehousing.org.au to register your interest.

 

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