Outcomes Measurement

We know that a safe, secure and affordable home is key to enabling people to live a healthy and happy life. That’s why Bridge Housing is committed to understanding the effects of our services on our residents.

The Difference We Make, our outcomes framework, helps us to measure our services against our mission of improving lives and strengthening communities. We use this information to drive service improvement and investment decisions. 

Here are some of the differences we are making to our tenants’ lives: 


 The Difference We Make Infographic 2021 22


98%   Tenants sustaining tenancies for 12 months

70% Tenants who say life has improved since becoming a Bridge Housing tenant

80%   Tenants satisfied with the condition of their home


663 Attendances at Building Bridges events

349 Bridge Housing Tenant Advisory Group members

69% Tenants who feel connected to their family, friends & community


79% Tenants who feel safe in their homes

79% Tenants who say living in their home helps their health & wellbeing

837 Tenants working with support organisations


40 Tenants directly employed through Bridge Housing initiatives

28% Tenants who report improvements in employment since becoming a Bridge tenant

72% Tenants who say living in their home helps them to manage money.