Bridge Housing conducts Tenant Satisfaction Surveys to provide residents with the opportunity to give feedback on how we perform. Northern Beaches Tenants x 3

2021 Tenant survey

The 2021 Tenant Survey is now live.

Take Northern Beaches survey

Take Eastern/Central/Western Sydney survey

This annual survey is confidential and feedback is anonymous, giving our tenant community the opportunity to provide open and honest feedback on our services.

The Community Housing Industry Association of NSW (CHIA NSW) is managing the survey on our behalf. CHIA has sent all tenants a link to the survey by email in their community language. Tenants without an email address receive the survey link by SMS text message.

The survey closes on Friday 16 April.

The survey should take around 10 minutes to complete and is designed to be quick and easy to answer.

Complete the survey to win

All surveys received by the closing date (16 April 2021) will go into the draw to win either 1 X Apple iPad or 1 of 2 $500 Gift Vouchers

Need more information?

If you have any questions, please call our Communities Team on 8324 0836 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

2020 Tenant survey results

2020 Tenant Survey

The 2020 Tenant Satisfaction Survey results tell a compelling and positive story of a tenant community that has high levels of satisfaction with the housing services they receive from Bridge Housing. 

Satisfaction with Bridge Housing

Overall satisfaction with Bridge Housing - as well as property condition, repairs and maintenance - continues to be above the National Regulatory System for Community Housing (NRSCH) required thresholds:

  • Overall Satisfaction 82% (above the NRSCH threshold of 75% and equal to the industry average but below the 2019 Bridge result of 87%)
  • Property Condition 81% (above the NRSCH threshold of 75% but 1% below the industry average and below the 2019 Bridge result of 88%)
  • Repairs & Maintenance 76% (above the NRSCH threshold of 75% and 4% above the industry average but below the 2019 Bridge result of 77%)

We also received the top joint scores among NSW Tier 1 community housing providers for:

  • Tenant engagement 75% (2% above average)
  • Neighbourhood 86% (satisfaction with their neighbourhood as a place to live is 5% above average)
  • Listening and acting on views 72% (3% above average).

However, a number of results were lower than in Bridge Housing’s 2019 survey. 2020 was a challenging year for all community housing organisations, given the COVID-19 pandemic and our limited capacity to engage with tenants face-to-face or to visit them in their homes. 

Moreover, 29 per cent - or nearly one in three – Bridge survey respondents were new tenants on the Northern Beaches so comparisons cannot be made with previous survey results.

Wellbeing results

Bridge Housing tenants reported positively on a range of wellbeing indicators:

  • Overall quality of life: 71%
  • Feel safe in their neighbourhood: 77%
  • Living in my home helps my health and wellbeing: 78%
  • Life has improved since living in a Bridge Housing property: 72%
  • Feels connected to family, friends and/or community: 72%

About the survey

The Bridge Housing 2020 Tenant Satisfaction Survey report was prepared by the Community Housing Industry Association NSW (CHIA NSW).

We received 1,225 valid responses, representing an overall response rate of 40%, up two percent from 38% in 2019.

Next steps

We have held workshops with residents and staff to inform the development of an action plan to address the issues raised in the 2020 Tenant Satisfaction Survey. We will include a particular focus on creating more awareness of complaints and appeals handling processes and ensuring tenant experience informs our repairs and maintenance delivery.

If you would like to get involved please ring our Communities Team on 8324 0836 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to register your interest.