Bridge Housing has a suite of policies and procedures, factsheets and forms to guide its relationship with tenants and applicants.
Click on a link below to read or download a document about:
- Applying for housing
- Your tenancy
- Rent & other charges
- Repairs and maintenance
- Your community
- Customer service & tenant welfare
Applying for housing
Your tenancy
- Absence from Property form
- Absence from Property policy
- Access to a Property factsheet
- Access to a Property policy
- Block Meetings policy
- Child Protection and Mandatory Reporting policy
- Domestic Violence policy
- Ending Your Tenancy factsheet
- Ending Your Tenancy form
- Ending a Tenancy policy
- Good Neighbour factsheet
- Good Neighbour policy
- How We Work Together factsheet
- Management Transfer policy
- Mutual exchange policy
- Pet policy
- Starting a Tenancy policy
- Succession of Tenancy policy
Rent & other charges
- Arrears Management policy
- Calculating Your Rent factsheet
- Changes to a Household policy
- Paying Your Rent factsheet
- Paying Your Rent factsheet - information for Aboriginal tenants
- Rent Subsidy Application
- Rent policy
- Tenant Recharge policy
- Water Charges policy
- Water Usage factsheet
Repairs and Maintenance
- Alterations and Disability Modifications Policy
- Hazardous Building Material Policy
- Pest Policy
- Repairs and Maintenance Policy
Your community
- Block Meetings policy
- Community Garden Guidelines
- Interpreting and Translation Guidelines
- Tenant Advisory Group factsheet
- Your Views factsheet
- Welcome to Country Protocols
Customer service
- Code of Conduct & Charter of Rights
- Compliments, Complaints & Appeals brochure
- Compliments, Complaints & Appeals factsheet
- Compliments, Complaints & Appeals feedback form
- Compliments, Complaints & Appeals policy
- Customer Service brochure
- Customer Service factsheet
- How We Work Together factsheet
- Tenants in Operations and Planning