Bridge Housing response to COVID-19

COVID Safe Badge Digital SmLet's all stay COVID Safe - last updated 26 July 2021

Bridge Housing is registered as a COVID-19 Safe workplace, with a COVID Safe plan for our staff and visitors.  


We are continuously reviewing and updating this plan as the situation changes, to ensure we continue to deliver our essential services in a safe and effective manner. Please check back here regularly for the latest updates.

 

What we are doing


General services

  • Bridge Housing remains OPEN and operational.
  • We strongly encourage any queries to be made by phone. Call (02) 8324 0800.
  • Our city and Brookvale offices are open for matters that cannot be resolved by phone. Please make an appointment before going to the office.
  • If you do come into the office, please be COVID-safe: sign in, wear a mask, sanitise your hands and maintain a safe 1.5m distance from other people.

 Repairs and maintenance

  • Under the current restrictions (in place until 30 July 2021) we can only do URGENT or EMERGENCY repairs and maintenance.
  • Please call (02) 8324 0800 and PRESS 1 to report urgent repairs as soon as possible.
  • Urgent repair work is done following all NSW Health COVID-safe guidelines.
  • Cleaning of common areas and waste management services are continuing.
  • All other works are currently on hold. Thank you for your patience and understanding.

 Property inspections

  • We are only undertaking priority inspections, including 8-week inspections for new tenants, exit inspections and welfare checks.
  • These visits are done following all NSW Health COVID-safe guidelines.

 Well-being checks

  • We are calling all tenants over 70 years of age (and all Aboriginal and Torres Strait Islander tenants over 45) to undertake well-being checks.
  • If you need additional support, please call the Housing Team on (02) 8324 0885 and we can link you to the appropriate support services.

What we ALL need to do

  • Please follow the NSW Health guidelines and stay at home except where you have a reasonable excuse to go out. You can find all the latest guidelines HERE.
  • Wear a fitted face mask when required, including when you are in an indoor area of common property, for example, shared laundries, foyers and corridors, lifts and stairwells.
  • Please get tested if you have any COVID-19 symptoms or suspect you may have been exposed to COVID-19.
  • Check if you are eligible for a COVID-19 vaccination and learn more about vaccination HERE.

 

Information and resources

Here is a list of links to useful information and resources to assist residents in these challenging times. Please feel free to share these links with friends and family.

 

COVID-19 


Latest case and location updates

Current rules and restrictions

Community language resources including Español, العربية, 简体中文, 繁體中文, Tiếng Việt Nam and many more

COVID-19 video updates in community languages, including  العربية, Tiếng Việt Nam, 廣東話, 普通话 and more

Testing clinics

Vaccination information

Financial support packages for individuals, households and businesses

COVID-19 Payment guide from Services Australia 

Additional support information


Managing your mental health online - advice on managing your mental health during COVID-19, with details and links for a wide range of support services, self-guided programs and additional resources.


Headstart Central and Eastern Sydney - an online tool that guides users to find relevant local mental health services. 


Older persons COVID-19 Support line

Available 8.30am – 6pm Monday to Friday. Call 1800 171 866.


Multilingual support is available Monday to Friday between 2pm and 5pm Melbourne time (except public holidays) on the following numbers:

  • 1800 549 844 – Italian Italiano
  • 1800 549 845 – Greek Ελληνικά
  • 1800 549 846 – Vietnamese Tiếng Việt Nam
  • 1800 549 847 – Mandarin 普通话
  • 1800 549 848 – Cantonese 廣東話
  • 1800 549 849 – Arabic العربية